Shipping/Terms/Info

 

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YOU MUST BE 18 + YEARS OF AGE TO ORDER!

 

IF YOU PURCHASE A GECKO AFTER WEDNESDAY

SHIPPING IS POSSIBLE THE FOLLOWING MONDAY WEATHER PERMITTING.

 

 

Shipping Information

 

 When you purchase your animal we will need to arrange shipping.  This can be done through email or Facebook Messaging through our business page on Facebook.  Shortly after you place your order we will reply to you to set this up.  We are currently shipping Monday through Wednesday with arrival the following day. If you purchase your animal past a Wednesday,  we will not ship until the following week if temps and circumstances allow. 

Shipping delays could put your new pet at risk, we will do our best to avoid any dangerous situations such as extreme heat or cold.

A heat pack, cold pack and/or a Phase 22 Cryopack will be included if needed at no extra charge. Your gecko is kept as comfortable as possible on its way to its new home.

We can hold a gecko until shipping temps and weather conditions are good on both our end and the receiving end as well as the main shipping hubs. 

If you are on a payment plan, the payments will need to be completed within our one month agreement. Payment plans may not be available during summer due to high temp and inability to ship safely.

Shipping charges are never refunded.


Live Arrival Guarantee

NOTE!! This will be strictly enforced!!!!

Read BEFORE Purchase!

 Gecko Haven has a live arrival guarantee for your new pet.  In order for this to be valid, you must email us within a half hour of your animals arrival.  

You must provide us with the code that is written on the bottom of the deli cup for your guarantee to be activated. 

If we are not emailed with that code within that half hour time frame, your live arrival and 7 day health guarantee will be void. There are no exceptions to this.

 

We provide a sticker on top of the deli cup to remind you to do this!

 

Arrival time will be shown on your tracking information that FedEx provides.  Delivery must be accepted on first attempt for any guarantee to be in place.

If shipping for hold at a FedEx location we anticipate our customer to be there when that location opens for business.   If you can not be there at the 9 or 9:30 opening time we need to be notified ahead of time.

No guarantees unless notified prior.


If your animal is DOA, photo proof must be provided immediately.  We have never had this happen, but it does on occasion happen in the industry.  If for some reason your new animal would arrive deceased, we will need to be contacted within that half hour of your animals arrival.  We ask that photos be provided from a few different angles so we can verify this is our animal.  A full credit will be issued that can be put towards a live animal purchase.  There is no expiration date on this credit. 

We are not responsible for carrier delays or loss of package. No credit or refunds will be given if carrier would lose a package or damage to package due to carrier error results in DOA.  No cash value or guarantee for contest/promotional or auction geckos. Basically if you did not purchase the animal, there is no cash value for a refund/credit.

* Note we offer live arrival to Sander at DDI or other exporter. We do not offer guarantee when shipping from DDI or another exporter to Hamm or overseas. 


Health Guarantee


 We offer a seven day health guarantee when ordering online. In order for this to be valid, you must email us within a half hour of your animals arrival.  You must provide us with the code that is written on the bottom of the deli cup for your guarantee to be activated.  If we are not emailed with that code within that half hour time frame, your live arrival and 7 day health guarantee will be void.

There are no exceptions to this.

Arrival time will be shown on your tracking information that FedEx will provide.  Delivery must be accepted on first attempt for any guarantee to be in place.   If you are experiencing a problem or concern with your gecko, please contact us immediately to initiate the guarantee. Gecko Haven is always available to answer your questions or to help in any way that we can.  If an animal should expire within that 7 day time period, we will need a letter from a veterinarian stating cause of death as well as that photo evidence. If Gecko Haven and our care was at fault we will issue a full credit towards any live animal purchase This credit has no expiration date.  If during the shipping process a gecko happens to lose their tail, compensation can not be made. This is something that happens on occasion. This will not affect the health of your gecko at all. Please contact us and we can offer care instructions.

Sexing


Sex is not guaranteed unless the ad is listing that animal as male or female.

No pores seen or possible pores seen will not guarantee sex of that animal. We check for pores when the ad is initially placed. Once an animal is sold, pores are no longer checked. The animal is sold as advertised, M/F/No pores/Possible pores. 

** If an animal is sold as not having pores and there is a delay for shipping due to weather or payment plan, once delivery time comes and it shows pores, there is no guarantee as it was not guaranteed or sold as a sexed animal. No refunds or cancellations.


Deposits, Payments and Payment Plans 

 

If you need a short term hold on an animal that would be for a week or less

we can set that up for you with a 30% deposit.

 Payment plans are accepted for a one month term only.  Payment plans require thirty percent down (30%) and payoff within that month time frame. 

 If you cancel your payment plan and refuse animal once you have made a deposit you will forfeit that deposit. 

 If the agreed upon plan is not followed through with, we will send out an email or message asking for the plan to be followed.  If no response or the situation is not resolved within a two (2) week time frame of the request for resolution, the gecko will be resold, your deposit of thirty percent will be forfeited and your remaining payments made if any will be held for one year as a store credit. After that one year if no animal is purchased that money is forfeited.f

 *Payment plans may or may not be available depending on a particular situation or animal involved or time of year.

 

Please make sure you are ready to commit when you send your deposit.

Shipping must take place within a month of payment being received in full.  Weather can and does affect this policy and we will happily hold your animal until proper shipping temps are available.

 

Please inquire on a payment plan using our Contact Form

Payments Can Be Made Using The Following

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Note- Animals are not considered sold until payment or a deposit has been received.

Gecko Haven accepts PayPal and this is our preferred method of payment.

We also have a credit card option on our site. You may use the following credit cards

Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

 

 

*NOTE!  SEVERAL EMAILS MAY GO BACK AND FORTH IN ORDER TO SECURE A PROPER DAY

FOR SHIPPING or to find a FedEx Ship Center for you.

 (Believe it or not we had a customer upset there were too many emails)

 

 

 

Prices subject to change. Price is determined by lineage,color,pattern,sex.



Gecko Haven is Good Guy Certified with Fauna.

You can buy with confidence!

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** You MUST be 18 years of age to order from Gecko Haven. 
 
Thank you!

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