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Shipping/Terms/Info

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Shipping/Terms/Info

 

 

 

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Shipping Information

 

 SUMMER SHIPPING TEMPS WILL BE TO YOUR LOCAL HUB.

UNLESS TEMPS ALLOW TO YOUR LOCATION SAFELY!

 

Gecko Haven ships with FedEx.
Delivery is always sent Priority Overnight.
Your gecko should arrive by 10:30 A.M. the day after being shipped.
 * Note- in some cases, depending on your location, arrival time could be 12:00 Noon or possibly as late as end of day, which is 4:30 pm. 
If we are shipping to a FedEd hub, animals will be shipped to a FedEx Ship Center only, no other type of FedEx location can be used * Example is a print center



We ship in the continental United States only.  Shipping is done Monday through Wednesday, with arrival the following morning. We do not ship after Wednesday in case a shipping delay would occur. This way your new gecko will not be sitting over the weekend at a FedEx facility. 


Shipping and Temperature

 Gecko Haven will ship when temperatures are between 35 and 80 degrees. Weather will be monitored to make sure there are no storms due to come in that could delay the animal at the hub and that we have proper shipping temps on both ends of the process as well as the shipping hubs. Delays would put your new pet at great risk, we do our best to avoid any dangerous situations.

A heat pack, cold pack and/or a Phase 22 cryopack will be included if needed at no extra charge. Your gecko is kept as comfortable as possible on its way to its new home.

We can hold a gecko until shipping temps and weather conditions are good on both our end and the receiving end. If you are on a payment plan, the payments will need to be completed within our one month agreement. Shipping charges are never refunded.


Live Arrival Guarantee

 Gecko Haven has a live arrival guarantee for your new pet. In order for this to be valid, you must email us within a half hour of your animals arrival.

You must provide us with the code that is written on the bottom of the deli cup for your guarantee to be activated. 

If we are not emailed with that code within that half hour time frame, your live arrival and 7 day health guarantee will be void. There are no exceptions to this.

Arrival time will be shown on your tracking information that FedEx provides.  Delivery must be accepted on first attempt for any guarantee to be in place.

If shipping for hold at a FedEx location we anticipate our customer to be there when that location opens for business. If you can not be there at the 9 or 9:30 opening time we need to be notified ahead of time. We want the animal in the box for the least amount of time possible.


If your animal is DOA, photo proof must be provided immediately.  We have never had this happen, but it does on occasion happen in the industry.  If for some reason your new animal would arrive deceased, we will need to be contacted within that half hour of your animals arrival.  We ask that photos be provided from a few different angles so we can verify this is our animal.  A full credit will be issued that can be put towards a live animal purchase.  There is no expiration date on this credit. 

We are not responsible for carrier delays or loss of package. No credit or refunds will be given if carrier would lose a package or damage to package due to carrier error results in DOA.  No cash value or guarantee for contest/promotional or auction geckos. Basically if you did not purchase the animal, there is no cash value for a refund/credit.


Health Guarantee


 We offer a seven day health guarantee when ordering online. In order for this to be valid, you must email us within a half hour of your animals arrival.  You must provide us with the code that is written on the bottom of the deli cup for your guarantee to be activated.  If we are not emailed with that code within that half hour time frame, your live arrival and 7 day health guarantee will be void. There are no exeptions to this.

Arrival time will be shown on your tracking information that FedEx will provide.  Delivery must be accepted on first attempt for any guarantee to be in place.   If you are experiencing a problem or concern with your gecko, please contact us immediately to initiate the guarantee. Gecko Haven is always available to answer your questions or to help in any way that we can.  If an animal should expire within that 7 day time period, we will need a letter from a veterinarian stating cause of death as well as that photo evidence. If Gecko Haven and our care was at fault we will issue a full credit towards any live animal purchase This credit has no expiration date.  If during the shipping process a gecko happens to lose their tail, compensation can not be made. This is something that happens on occasion. This will not affect the health of your gecko at all. Please contact us and we can offer care instructions.

Sexing


Sex is not guaranteed unless the ad is listing that animal as male or female.

No pores seen or possible pores seen will not guarantee sex of that animal. We check for pores when the ad is initially placed. Once an animal is sold, pores are no longer checked. The animal is sold as advertised, M/F/No pores/Possible pores.  If an animal is sold as not having pores and there is a delay for shipping due to weather or payment plan, once delivery time comes and it shows pores, there is no guarantee as it was not guaranteed or sold as female.


Deposits, Payments and Payment Plans 

 Payment plans are accepted for a one month term.  Payment plans require half down and payoff within that months time frame.  If you need a short term hold or want to place a deposit on an animal to hold it for a payday that would be for a week or less we can set that up for you for a smaller payment being due. 

Deposits , payments or payments made on a payment plan are not refundable and once payment is received for a gecko either as a deposit, payment or part of a payment plan it can not be returned.  Please make sure you are ready to commit when you send your payment. Shipping must take place within a month of payment being received in full.  Weather can and does affect this policy and we will happily hold your animal until proper shipping temps are available.

If the agreeed upon plan is not followed through with, we will send out an email or message asking for the plan to be followed.  If no response or the situation is not resolved within a two (2) week time frame, the gecko will be resold and any money you put down will be forfeited.

*Payment plans may or may not be available depending on a particular situation or animal involved. Please inquire on a payment plan. 

Payments Can Be Made Using The Following

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Note- Animals are not considered sold until payment or a deposit has been received.

Gecko Haven accepts PayPal and this is our preferred method of payment.

We also have a credit card option on our site. You may use the following credit cards

Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

Once a payment is made, it can not be refunded unless illness or something would happen

on our end where we could not fulfill our obligation to you.

 

NOTE! SEVERAL EMAILS MAY GO BACK AND FORTH IN ORDER TO SECURE PROPER DAY

FOR SHIPPING!

 

 

 

Prices subject to change. Price is determined by lineage,color,pattern,sex.



Gecko Haven is Good Guy Certified with Fauna.

You can buy with confidence!

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** You MUST be 18 years of age to order from Gecko Haven. 
 
Thank you!

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